The Alliance

— Services

Service Delivery Transformation + Strategic Support
IoT and UX/CX expertise supports growth and momentum for IoT standards body

— The Context

As a new era of connectivity blossomed,…

major tech companies rushed to release a breadth of smart home technologies. But added features reduced simplicity, creating cluttered and fragmented ecosystems that are confusing to navigate — both for consumers and for manufacturers.

— The Challenge

“The standard bearer of the open IoT,”…

The Alliance creates foundational standards and programs that are instrumental in driving and transforming the future of a connected world. With an impressive and rapidly growing member base (including leading tech companies such as Amazon and Google), the Alliance’s strategy demands delivery of a best in class member services model. To leverage their talented organization while rising to the challenge of an expanding business, the Allliance looked to secure support from a trusted IoT advisor.

— The Solution

Calling on IXP for both IoT and UX/CX expertise,

we worked seamlessly together to review and re-imagine the member services delivery model. From conducting key member interviews and analyzing the industry landscape to capturing current member journeys and identifying gaps and opportunities, our efforts culminated in an updated and improved roadmap. In building on the momentum of successful programs for its members and the industry, the Alliance continues to engage IXP for strategic support such as workshop planning and facilitation, IoT consulting and user experience.