Cirrent

— Services

Onboarding Optimization + Experience Design
How re-thinking IoT challenges transforms product adoption and implementation

— The Context

Consumer Adoption of Internet of Things…

is quickly becoming the norm. Yet barriers remain prevalent, like poor out-of-the-box experiences that slow the onboarding process and harm user trust in the entire connected device category.

— The Challenge

To address this issue, Cirrent developed ZipKey…

a seamless and secure connection for all Wi-Fi enabled devices. With manufacturers incorporating ZipKey themselves, Cirrent began to see inconsistencies and experience issues across their client’s product onboarding experiences. Since ease and simplicity are vital to ZipKey’s value, Cirrent set out to establish a best in class onboarding experience and produce a representative demo to assist manufacturers in optimizing their own implementations.

— The Solution

Given our depth of experience in the IoT landscape,

Cirrent sought IXP’s help in developing a comprehensive demo prototype that would maximize ZipKey implementation. We first set up, tested and evaluated the current flows using Raspberry Pis and developer tools. We then applied heuristic learning to identify the standard onboarding process for smart devices, simplifying steps and language along the way. From there, we redesigned the demo flow, overhauling the front-end design to create a visually captivating and engaging experience.

— More Details

Split-tested UX paths through single-board computing and the TestFlight app
Analyzed and optimized core use cases and flows
Reduced the complexity and number of screens along the user journey
Delivered a modern, engaging, clickable prototype